Event Terms & Conditions

OUR TEAM ARE ALWAYS ON HAND TO MAKE SURE YOU HAVE THE BEST EXPERIENCE POSSIBLE. PLEASE ASK IF YOU HAVE ANY QUESTIONS AND THEY WILL BE VERY HAPPY TO HELP.

By making a booking with Urban Shredderz it is assumed that you have read and accepted the following terms & conditions. We reserve the right for our team to ask you to leave the slope and the premises if you do not abide to the Terms and Conditions outlined below. In such cases, no refund will be given.

BOOKINGS

You can book via our website www.urbanshredderz.co or an official Urban Shredderz sales at partner venues/events. Urban Shredderz reserves the right to refuse admission without refund or transfer. If you need to cancel or alter your booking, we require a minimum of 4 days (96 hours) notice prior to the event start time to allow for a refund. Bookings are not transferrable.

ARRIVAL TIME

Urban Shredderz asks you to arrive 1 hour before your activity starts. If you are not ready with your clothing and equipment within 5 minutes of the activity start time, Urban Shredderz and the venue reserves the right to refuse you admission as you will miss the health & safety briefing.

MAIN SLOPE USE

We require everyone who wishes to use the main slope for ‘recreational use’ to be of a minimum standard unless attending a lesson or accompanied by an qualified instructor. You should be able to control your speed, confidently link your turns and fit your boots correctly. You must also be fully competent in using the poma lifts. If you are unsure about your ability or have any questions regarding minimum standards please visit our website under the ‘lessons section’ where this is defined in full. Urban Shredderz accept no responsibility for damage to equipment or clothing or personal injury whilst undertaking any activity within the venue.

TEACHING

To ensure the safety of all slope users, no-one other than our fully qualified instructor are permitted to teach or provide coaching on our slope. Should anyone be found coaching or soliciting for clients to coach who isn’t a qualified instructor, or without clear prior approval, they will be asked to leave the slope and the venue and either suspended or expelled.

CLOTHING & EQUIPMENT

Ski’s, sledges, snowboards and boots are included within the ticket price of your activity- and helmets are provided for all our customers. It is compulsory for all guests aged 16 and under to wear a helmet at all times. For sledging activities, boots and gloves are not provided and we recommend either a change of shoes or wellington boots. All guests must wear helmets at all times when undertaking any form of coaching, sledging, or any form of high impact activity including freestyle. You are welcome to bring your own ski/snowboard equipment, however there is no discount on stated prices if you choose to use your own equipment. For safety & comfort, gloves, full length trousers & long sleeve tops must be worn at all times on the slope. We advise that you wear waterproof jackets & trousers, which can be hired from our reception desk. For hygiene reasons, gloves & socks are not always available to hire, but should be available to purchased at an on-site shop. Gloves are compulsory for all activities.

PHOTOGRAPHY / RECORDINGS

We will record your images for advertising &/ or marketing purposes at our events.

MEDICAL CONDITIONS /REQUIREMENTS

If you have a medical condition or a disability that may affect your safety or the safety of other slope users, you must inform a member of the Urban Shredderz team prior to booking.

GUEST SAFETY

For the safety of our team and guests, Urban Shredderz reserves the right to ask anyone to leave the slope and the premises if we believe them to be under the influence of drink or drugs, behaving irresponsibly, endangering other slope users or being abusive to other slope users.

URBAN SHREDDERZ TEAM SAFETY

We have a zero tolerance policy towards our team members being abused, threatened or mistreated either in person or via social media. Should any such matter arise, we will inform the police on all occasions and always pursue legal action.